Solutions for your delivery needs...

Can I send my order to more than one address?

We do not offer shipping to multiple addresses as different charges may apply to different addresses. If you wish to have your order shipped to multiple addresses, simply place separate orders for each delivery address.

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Can my order be left in a safe place if I am not there to sign for it?

To safeguard your order and to enable us to obtain a Proof-of-Delivery, we normally require a signature upon each delivery. If however you are happy to take responsibility for your parcel, you may leave written instructions for it to be left in a safe place or with a next door neighbour.

To instruct the delivery company to leave your parcel as desired, leave a message on your door which is visible to the delivery driver. This note should be signed and dated and will be taken away as proof of delivery.

Alternatively, if you know you are not going to be in to sign for your order and you don't want to leave it safe, consider having your order delivered to a different address which is more convenient, such as a work address. At least you'll have peace of mind and there'll be someone to sign for it.

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Can the delivery driver phone me before he arrives?

Unfortunately, because neither The Royal Mail nor DPD issue mobile phones as standard to their drivers, it is not possible for the delivery driver to phone you before they arrive. If you are likely to be out or you wish your parcel to be left safe or with a next door neighbour please view the list of related help entries below.

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Do I need to provide a signature for my delivery?

To safeguard your order and to enable us to obtain a Proof-of-Delivery, we normally require a signature upon each delivery. If however you are happy to take responsibility for your parcel, you may leave written instructions for it to be left in a safe place or with a next door neighbour.

To instruct the delivery company to leave your parcel as desired, leave a message on your door which is visible to the delivery driver. This note should be signed and dated and will be taken away as proof of delivery.

Alternatively, if you know you are not going to be in to sign for your order and you don't want to leave it safe, consider having your order delivered to a different address which is more convenient, such as a work address. At least you'll have peace of mind and there'll be someone to sign for it.

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I am not able to receive my delivery, what should I do?

If you realise that you're unable to receive your delivery, you have three options.

1. Leave a signed note for the driver to leave the parcel safe, or with a next door neighbour.
2. Wait until the following day when delivery will be reattempted.
3. Have your order delivered to a different address; however this will incur a charge.

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I want to send my order to a different address

It is no problem to have your order sent to a different address than your billing address if you prefer. When you are ready to place your order, simply enter your delivery address details as directed and ensure this is confirmed during the checkout process.

If your order has already left our warehouse and is currently on it's way to you, it is not possible to change your delivery address details. This requires a redirection service which involves contacting our courier company, locating your parcel and possibly moving it to a different delivery van. The cost for this redirection service is £5.95.

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What are Yellow Cards?

If you are out when a delivery is attempted then the driver (DPD Couriers) will leave a yellow card. Delivery will be automatically attempted the following day. If you are able to receive the delivery then you do not need to do anything further.

However, if you know that you are unable to receive the delivery next day, please phone the number on the card to arrange a convenient delivery day in the next seven days. Deliveries will only be attempted twice, before additional charges will be made for each successive failed delivery.

Alternatively you can arrange for your delivery to be left in a safe location or have it delivered to a different address, in which case a redirection charge will apply. If you prefer, you can make arrangements to pick up your parcel from the local depot. Two forms of ID will be required.

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