View Basket
 

Returns and Refunds

  - fast and painless guaranteed!

Frequently Asked Questions

I would like to exchange a product.


You can exchange a product for another if you decide that you wanted something else instead under our money back guarantee as long as you do it within 7 days of receiving your order.

You can also exchange your product for a new one if it was damaged in transit or if it is faulty in some way. In order to do this you should first contact a member of our customer support team so that we can assist you with returning items. If you do not contact us first you will be unable to recover any costs you incur sending the product back.

When you contact us please remember to have handy your full details including your name, order number and description of the matter. We will then email you instructions on how to return your product by return.


Other Returns and Refunds Questions:


» How long does it take to be refunded?
» I have received the wrong items.
» I returned a product but nothing has happened.
» I would like to return an item.
» Money-Back Guarantee.
» My order has arrived damaged.
» My product is faulty and I would like to exchange it.
» There is a piece missing from my product.
» Why have I got another receipt for my replacement item?
 
MOST popular questions
»   How much do you charge for delivery?
 
»   What is the status of my order?
 
»   I have forgotten my password. Can you send me a reminder?
 
»   I am not able to receive my delivery, what should I do?