Nothing appears in my shopping basket.
If you are trying to add products to your shopping basket but keep being presented with a message telling you that your shopping basket is empty, then it's likely that your browser is not receiving our shopping 'cookie'.
There are several reasons why you may not be receiving our cookie:
- Your browser may be configured to reject cookies
- You may have a personal firewall, or other security software blocking the cookie
- If you are ordering from your place of work, there may be internal security measures beyond your control that restrict the use of cookies
As a first step to remedying the problem ensure that your browser is configured to accept cookies from websites. Details of how to do this can be found using the links below:
Choose your browser
Internet Explorer 6 (from Microsoft.com)
Internet Explorer 5 (from Microsoft.com)
Firefox (from Mozilla.org; scroll to Cookies)
Users of other browsers please refer to the supplier's website for your specific requirements.
If you are unable to resolve the problem, we are here to take your order by telephone. Please call us free on 0800 316 2407.
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