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Delivered Orders

   - quick and hassle free

Frequently Asked Questions

My order has arrived damaged.


If you received an item that was damaged or defective upon arrival, please call our Customer Service Department immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping. If you do not contact us, you are responsible for all return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in Your Order History.

In addition, please be prepared with a detailed description of the damage or defect before contacting us.

Contact our Customer Service Department at 0800 316 2407

Related Information:


» I would like to exchange a product.
» I would like to return an item.
» Money-Back Guarantee.

Other Delivered Orders Questions:


» I have received the wrong items.
» Where is the rest of my order?
» Why have I got another receipt for my replacement item?
 
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