What is the status of my order?
The status of your order is available to view in your Order History almost immediately after you place an order and is automatically updated each time your order moves a step further to delivery. See below for a list of status messages and their meanings to help you understand what stage your order is at.
Some orders may contain items that ship separately by different carriers and /or shipping methods; the individual item status for orders that are shipped via multiple methods is also available in Your Order History.
How is order status different from tracking information?
The status of your order represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered*.
Standard Status Messages
Acknowledged: We have successfully received your order.
Processing: Payment details are being verified, after which your order will be packed.
Dispatched: Your order has been dispatched from our warehouse. If tracking information is available for your order a 'Track It' link will appear next to your order number. Please note that not all shipments are trackable.
Additional Status Messages:
Unable to Process: If you receive this status message it does not mean your order has been cancelled. Potentially due to missing or invalid order or payment information, your order is currently on hold awaiting further information from you. If you receive this status message, please contact us immediately using the link at the bottom of the page.
Item(s) on hold until release date: 00/00/0000 (e.g. 12/12/2006): Specific items are available for early purchase on our website prior to release from the manufacturer. Within 24 hours of your item's release date, you will be notified via e-mail that it has shipped from our warehouse.
Cancelled on 00/00/0000 due to missing or invalid information: If an error occurs during the order authorization process it first goes on hold while we attempt to reach you for more information. If an order is cancelled it cannot be reprocessed. A new order must be placed again on our website in order to proceed.
*Tracking information may not be available for up to 12 hours after an item is shipped from our warehouse.
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