There is a piece missing from my product.
If there is something missing from your product, can you double check the packaging first to make sure it's not there? Sometimes, small parts are often hidden within the packaging.
If you have ordered a large product, which usually arrives in more than one box, sometimes they can get separated from each other in transit. You can check to see if there is another delivery due by logging into your account.
Click My Account at the top of the page.
Enter your email address and password to sign in
Click 'Orders' on the left of the page to view your orders.
Click 'Track It' next to your order.
You will be taken to the Parceline website, which will show if there are any outstanding orders waiting to be delivered and their expected delivery dates.
If your delivery still has something missing, then please contact a member of our team now. Please remember to include your name, address and order number so that we can quickly locate your order and deal with your matter as efficiently as possible. Your order number can be found by logging into your account, and selecting orders, then selecting the order that you have placed.
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