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Returns and Refunds

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Frequently Asked Questions

My product is faulty and I would like to exchange it.


If you have received a faulty item please accept our apologies. Contact us immediately and we'll arrange for the item to be returned and replacement of the item. If you do not contact us before returning the item you will not be able to recover the postage costs you might incur in sending the item back to us.

When you contact us please provide your name, address and order number so we can quickly locate your order and promptly deal with the matter.

Related Information:


» I would like to exchange a product.
» I would like to return an item.

Other Returns and Refunds Questions:


» How long does it take to be refunded?
» I have received the wrong items.
» I returned a product but nothing has happened.
» Money-Back Guarantee.
» My order has arrived damaged.
» There is a piece missing from my product.
» Why have I got another receipt for my replacement item?
 
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