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Delivered Orders

   - quick and hassle free

Frequently Asked Questions

I have received the wrong items.


Oh no, this isn't the norm! However, very occasionally if we've made a packing error, we'll do our utmost to put this right immediately. All you have to do, is let us know and we'll take care of the rest, including shipping the correct item out to you and arranging for return of the wrong item.

Simply provide your name and order number, along with the item you are missing and what you received instead. We can then arrange for collection of the item and shipment of the correct product. All this will of course be free of charge as it was our mistake.

Related Information:


» I would like to exchange a product.

Other Delivered Orders Questions:


» My order has arrived damaged.
» Where is the rest of my order?
» Why have I got another receipt for my replacement item?
 
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