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Returns and Refunds

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Frequently Asked Questions

I would like to return an item.


If you want to return an item, please contact our Customer Service Department immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping.

To help us quickly locate your order and deal with your matter efficiently, please remember to include your order number on all correspondence. Please visit our order tracking page to find the number in your order history. Alternatively the order number is printed on the top of your invoice.

We can then work out the best way for the returned products to be dealt with and we will email you instructions promptly.

When returning an item always remember to include a note confirming why you would like to return the item together with your instructions.

Related Information:


» How long does it take to be refunded?
» I have received the wrong items.
» I would like to exchange a product.
» Money-Back Guarantee.

Other Returns and Refunds Questions:


» I returned a product but nothing has happened.
» My order has arrived damaged.
» My product is faulty and I would like to exchange it.
» There is a piece missing from my product.
» Why have I got another receipt for my replacement item?
 
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