I returned a product but nothing has happened.
Occasionally items returned to us get lost or delayed in the post. If you returned you item to us using a courier or recorded delivery service you may be able to track the delivery to confirm if it has been delivered. If possible it's best if you return an item to us via a recorded delivery method.
All returns get processed the same business day, and an email will be sent to you regarding this. Whilst refunds take place immediately, please note it can take up to 7 days for cleared funds to appear in your account after this. If you have requested an exchange then you will receive a confirmation email when your replacement item is dispatched.
If you have not heard from us and wish to follow up your return then you can email us and we will investigate the delay as quickly as possible. Please remember to include your name and order number so we can quickly locate your order. Also include the items you returned, the date you returned them, and the postage method, E.g., recorded delivery, courier.
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