Returns and Refunds

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Returns and Refunds - Frequently Asked Questions

»		How long does it take to be refunded?
		When an item is returned to us it is processed by us and a refund made within 1 business day. Refunds are...

»		I have received the wrong items.
		Oh no, this isn't the norm! However, very occasionally if we've made a packing error, we'll do our utmost to...

»		I returned a product but nothing has happened.
		Occasionally items returned to us get lost or delayed in the post. If you returned you item to us using a...

»		I would like to exchange a product.
		You can exchange a product for another if you decide that you wanted something else instead under our money...

»		I would like to return an item.
		If you want to return an item, please contact our Customer Service Department immediately. It is important...

»		Money-Back Guarantee.
		Our goal is for you to be completely satisfied with every purchase - every time. However, if you are unhappy...

»		My order has arrived damaged.
		If you received an item that was damaged or defective upon arrival, please call our Customer Service...

»		My product is faulty and I would like to exchange it.
		If you have received a faulty item please accept our apologies. Contact us immediately and we'll arrange for...

»		There is a piece missing from my product.
		If there is something missing from your product, can you double check the packaging first to make sure it's...

»		Why have I got another receipt for my replacement item?
		In order for us to send out a replacement item it needs to be processed through our warehouse. The receipt is...

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Returns and Refunds