I want to track my delivery.
When we pack your order in our warehouse, it is automatically assigned a tracking number which will appear on our website straight away. However it takes a little time for the courier to collect your parcel and enter it onto their tracking system. This means that there can be a time lag of up to 12 hours between your order status showing as shipped and the tracking consignment information being available on the courier's website.
Some orders, especially for small items which are sent by First Class post are not able to be tracked as the Royal Mail do not offer this service. In these instances, your Order History will not offer tracking information, but will still offer order status and other details.
If you are able to track your order you can do so from My Account.
Sign in by entering your user name and password.
Click on 'Orders' to take you to your order history page.
If your order has been shipped and you can track it, then there will be a button labelled 'Track it' next to your order.
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