Where's my order?
You can follow the progress of your order in my account, so you will always know when to expect your order.
Click My Account at the top of the page and sign into your account if you haven't already done so.
Click 'Orders' from the column of the left hand side to take you to a list of your orders.
You will now be able to view the status of your order.
Note: If you can't find the order in Your Account, it may be that you didn't place it with us? If you can't find the order in Your Account, please check whether you have ordered using a different e-mail address.
Common order status messages
Acknowledged: We have successfully received your order.
Processing: Payment details are being verified, after which your order will be packed.
Dispatched: Your order has been dispatched from our warehouse. If tracking information is available for your order a 'Track It' link will appear next to your order number. Please note that not all shipments are trackable.
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