Tel: 01903 660100 Mon to Fri 9am till 5:30pm
Your Bag 0

You have no items in your shopping cart.

How do I use my shopping basket?

Your shopping basket is a place to store all the items you want to buy. You can add or remove items from your shopping basket at any time before you pass through the checkout.

To view the contents of your shopping basket, click on view items. From here you can adjust the quantity of an item or remove it from your shopping basket by clicking on the product you wish to change.

Once you are happy with the contents of your shopping basket click on 'proceed to checkout' to purchase your chosen products.

I cannot find a product on your website

If you cannot find a particular product on the website use the search box at the top of the page to help you locate it.

If the search does not show the item you are looking for try using different, or fewer words. For example if you're looking for a stitched leather training belt, search for 'belt' in the search box and look through the results. If you want to be more specific in your search you can search for products containing two key words by typing 'leather belt' in the search box.

Alternatively, if you receive our catalogue you can enter the product code into the search box. This will take you directly to the product page.

If you are unable to find the product you are looking for, we may not currently stock it. We are always keen to hear from our customers to know what products they would like to see made available in the future.

Please email us at info@sncdirect.com and let us know what products you would like to see us stock.

I have forgotten my password

To be sent a reminder of your password simply follow the link below. You will be asked to enter the email address with which you registered. A reminder of your password will then be emailed to you.

Forgotten Password

I want to change or cancel my order

Our fulfillment system is designed to process orders and get them on their way as quickly as possible. After you have clicked "Place My Order," your order begins to process and you cannot cancel or change your order. Once you receive your order, simply return any items you do not want by following our Return Instructions.

Unable to process your payment information

If we are unable to process your payment information, you will be notified via email. Please contact us immediately info@sncdirect.com if you wish to cancel your order.

Nothing appears in my shopping basket

If you are trying to add products to your shopping basket but keep being presented with a message telling you that your shopping basket is empty, then it's likely that your browser is not receiving our shopping 'cookie'.

There are several reasons why you may not be receiving our cookie:

  1. Your browser may be configured to reject cookies
  2. You may have a personal firewall, or other security software blocking the cookie
  3. If you are ordering from your place of work, there may be internal security measures beyond your control that restrict the use of cookies

As a first step to remedying the problem ensure that your browser is configured to accept cookies from websites. Details of how to do this can be found using the links below:

Choose your browser

Internet Explorer 6 (from Microsoft.com)
Internet Explorer 5 (from Microsoft.com)
Firefox (from Mozilla.org; scroll to Cookies)

Users of other browsers please refer to the supplier's website for your specific requirements.

If you are unable to resolve the problem, we are here to take your order by telephone. Please call us on 01903 660100

Please wait...