Privacy Policy

The Sports Nutrition Company Ltd has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site, SNCDirect.com.

The Sports Nutrition Company Ltd, which operates this Web site, wants to demonstrate our commitment to your privacy, by notifying you of:

1. What personally identifiable information of yours is collected through this Web site;
2. The organization collecting the information;
3. How the information is used;
4. With whom the information may be shared;
5. What choices are available to you regarding collection, use and distribution of the information;
6. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under The Sports Nutrition Company Ltd’s control; and
7. How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at support@sncdirect.com or by phone at 0800 316 2407

Visiting SNCDirect.com
Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Using Cookies
"Cookies" are files stored on your computer hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized SNCDirect.com features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

Ordering from SNCDirect.com
>When you order from SNCDirect.com, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

From time to time, we may use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site design and provide our customers with a fulfilling shopping experience.

Opening a SNCDirect.com account
We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by clicking on "Manage My Account" within the Help Desk area of the site.

From time to time, we may contact you about sales, special offers and new site features if you agreed to be included in our email lists when you completed a purchase transaction with us. To customize the information you want to receive from us, simply sign on and select the specific information you wish to receive. To cancel our free emails, you can unclick the "I would like to receive emails about special promotions" box each time you make a purchase. You can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to support@sncdirect.com or call us free at 0800 316 2407 and inform us that you want to unsubscribe to our email list.

Customer Service
In addition to being able to call our customer service department, you may also email us at support@sncdirect.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Entering competitions
Whenever we run a competition relating to our site, it will be accompanied with the rules of the competition. We will also detail how the information gathered from you for entry into the competition will be used. Additionally, we will post if this information will be shared with anyone in addition to those persons and entities provided for in this privacy policy, such as a third party sponsoring or managing the competition.

We may also contact you with promotional offers if you have entered one of our competitions. If you choose not to receive this free service when you enter a competition, it will not affect your chances of winning. You can also opt out of this free service by unclicking the "I would like to receive emails about special promotions" box associated with each contest or sweepstakes, replying to any email and placing "REMOVE" in your subject line or notifying us that you want to unsubscribe to our free email services via email support@sncdirect.com or telephone 0800 316 2407

Customer Feedback Form
You can use this form to give us any input that we will use to improve our site. The only required data is your name and email address. The remainder of the data is optional. We only use this data to make improvements on our site. Except as provided in this privacy policy, this data is not shared with anyone in any way.

Our Third Party Relationships
We have established several relationships with third party vendors to best serve our customers.

Retailer: The Sports Nutrition Company Ltd. operates this Web site pursuant to agreements with Reebok Fitness Equipment International Ltd. ("Reebok"). Pursuant to such agreements, Reebok is entitled to access and use the information collected through this Web site to the same extent and in the same manner as The Sports Nutrition Company Ltd. Additionally, Reebok may contact those customers who have agreed to receive promotional offers about offers in its land-based stores. Reebok has agreed to abide by this privacy policy and the same restrictions and limitations applicable to The Sports Nutrition Company Ltd hereunder.

Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Web sites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access any customer personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web site but is restricted to only use such information in connection with its administration of the affiliate programs.

Order Fulfilment: Certain vendors of ours may provide customer order fulfilment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfil and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.

Credit Card Processing: We use Commidea to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.

Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Web Site Evaluation: From time to time, we may engage certain third parties to observe and track the behaviour of the users of this Web Site in order to evaluate the performance and features of the Web Site. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

Additional Third Party Relationships: From time to time, The Sports Nutrition Company Ltd may engage other third parties to assist in providing marketing, order processing, fulfilment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Security Policy
We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you do not have your password, there is a link that reads "Lost your password?" Click on this for instructions on how to get your password.

Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Questions about our Policies
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at support@sncdirect.com or by phone at 0800 316 2407.